After nearly thirty years coaching leaders, Tara Powers has landed on one truth: communication breaks down not because people are difficult, but because they're different. In this piece, she unpacks "Human Intelligence" — the skill of adapting how you show up in feedback and conflict conversations to fit the person in front of you, not just your own instincts. Three practices, each with a short video: why feedback needs more than one gear, why you should prepare for the person before the script, and how to catch your conflict instinct before it runs the conversation.

From the top, the culture can look strong. One level down, the managers holding it together are running on empty—and most of them aren't telling you. Drawing on 25 years in those rooms and the 2025 data, Tara Powers walks through four things about your management layer that are impossible to ignore in the AI era: what your managers aren't saying, how AI just raised the stakes on trust, the human advantage AI can't replicate, and what the gap is already costing you. The through-line is simple. AI isn't your biggest risk. An under-supported management layer is—and it's the most fixable problem on your desk.