Customer Care Training
Training for organizations that demand service excellence.
Most organizations value excellent customer service, but difficult customers, difficult situations, and even difficult employees hamper the execution of excellent customer service.
We recognize that great customer service is the cornerstone of any successful organization. Our customer care training programs assist clients in establishing service standards, building strong customer service teams, and designing training materials for new customer care professionals.
Sample list of PRC’s Customer Care Training Workshops
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Designing a Culture of Service Excellence
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STAR Service – Creating a positive and memorable customer service experience
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Problem Solving Techniques and Conflict Resolution Strategies for the Customer Care Professional
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Improving Your Listening Skills to Improve Service
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Creating Customer Loyalty
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The Building Blocks of Customer Service Program
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Developing Service Awareness and Recognizing Service Styles
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We LOVE what we do and so do our customers!
What did the facilitator do to make the workshop successful?
Our annual staff retreat was made successful by PRC’s thoughtful planning. Tara listened carefully and reviewed our annual work plan, core values, and other documents in order to incorporate them into a customer service training that really pertained to our issues.
How did the facilitator ensure that the team members understood the content of the materials?
Tara was great about making sure our team members understood the content of the presentation, particularly in regard to DISC. She was very conscientious of different learning styles, i.e. audio learners, visual learners, incorporating activities, etc.
How will this workshop help your business?
The customized customer service training by PRC will definitely help our staff deal with difficult customers in a positive manner. The staff was excited to be able to create actual strategies for working with our most trying customers!
Executive Director
Fort Collins Housing Authority
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